Table of Contents

About Deloitte

Quick Look

Why Deloitte?

Deloitte Careers

Deloitte’s Expectations 

Job Description

Qualification & Eligibility Criteria

Required Skills

Additional Skills

Selection Process

Documents Needed

Registration Procedure

Frequently Asked Questions

Quick Look

Job role: Technical Support - Associate Analyst

Job Location: Hyderabad, Telangana, India.

Job Type: Full-Time Employee

Qualification: B.Tech/B.E/Any Graduation

Branch: Any Branch or Stream Eligible.

Batch; 2022/ 2021/ 2020/ 2019/ 2018 Only.

Experience:- Freshers/Any

Apply Mode:- Online

Stipend Details: ₹ 4,50,000 - 5,50,000 L.P.A.

Salary:- Best in Industry

Why Deloitte?

In general, Deloitte Consulting is a great place to work. The company has a highly welcoming workplace culture. They assign a particular technology to a specific industry based on your skillset and prior experience. You get to work on exciting and demanding projects and will have the opportunity to learn from industry experts and grow into future leaders. Deloitte is the place for you if you have the passion, talent, and willingness to work with cutting-edge technology.

Some Benefits to be specific:

¥ Deloitte's brand value 

¥ Competitive starting pay with welcome bonuses

¥ A safe working environment

¥ Numerous opportunities for learning

¥ Interesting projects to work on to expand your horizons

Deloitte Careers

Deloitte is providing a fantastic opportunity for fresh graduates. Deloitte's job roles include Trainee Engineer, Software Trainee, Network Engineer, Business Analyst, and others.

Deloitte’s Expectations 

The expectations are simple: learn your job, network, participate in corporate activities, and provide high-quality deliverables along with improving your technical skills. Furthermore, because you operate out of the client's office the majority of the time, you must maintain your best professional demeanor, which aids in the development of your functional abilities. Due to the high level of competition, you may need to put in a little extra effort, but it will be worthwhile for a well-defined career path. 

Job Description:

• Excellent knowledge of Microsoft technologies such as Outlook 2016, Office 365, and Office 2016, as well as working and troubleshooting expertise in a hybrid environment that includes both on-premises and cloud-based Exchange
• Active Directory knowledge, including password reset, account administration, mailbox management, and DL management
• Should be familiar with Microsoft Skype for Business technology in order to set up ad-hoc or scheduled Skype meetings
• Extensive understanding of Windows laptop performance optimization, including reconfiguration, maintenance, and updates

Qualification & Eligibility Criteria

• B.E/ BTech/ MTech/ MCA/ MBA 
• 60% in10th standard, Intermediate, Graduation, and Post Graduation
• Gap between academic years should not be more than 2 years
• No active backlogs

Required Skills

• Provide troubleshooting to customers for laptops, printers, MFDs, and other hardware peripherals 
• Should have up-to-date knowledge of smartphone OS such as Android and iOS, email sync on PDA, hotspot setting, and troubleshooting
• All applicants must be willing to work a 24/7 schedule with split shifts, split week offs, and weekend work. 
• Must be highly adaptable to service our customers in multiple time zones
• Resolve all voice and non-voice interactions with end-users (phone, email, self-service tickets, chats, and voicemail) in a timely and effective manner
• Achieve important performance indicators such as Customer Satisfaction Survey results, Contact Quality, and First Call

Additional Skills:

• Strong verbal and written skills
• Good analytical abilities
• Be able to comprehend and explain complicated concepts with ease
• Problem-solving abilities.
• Working knowledge of Microsoft Office 2010, 2013, and Outlook.
• Computer hardware and software knowledge.
• Understanding of operating systems such as Windows 10 and macOS
• Understanding of networks and the internet

Selection Process

• Written test round
• Group Discussion round
• Technical Round
• HR Round

It is not easy to get a job at Deloitte. However, if you prepare correctly, you may significantly improve your chances of success. 

Round 1. Written Test

An online assessment test is an initial step in the selection process. Those who pass this examination will advance to the next round. 

Quants: The candidate's mathematical ability will be evaluated throughout this section. Time, Speed & Distance, Number Series, Simple & Compound Interest, Probability, Permutation & Combination, Ratios & Proportions, Percentages, Algebra, and other topics are covered in the Quantitative Aptitude section.

Logical Reasoning: This portion will test the candidate's ability to think critically and logically. In this part, you will be graded on the following topics: Data Sufficiency, Data Interpretation, Data Arrangements, Logical Word Sequence, Statements and Inferences, Inequalities, Coding, Decoding, Series, Analogy and Visual Reasoning, Number series, Blood relations, Pattern recognition, etc.

English: This section will assess the candidates' ability to communicate in English. This section's questions will cover various topics, including spotting the errors, sentence improvement, sentence completion, speech and voices, tenses, articles, synonyms and antonyms, and more.

Round 2: Group Discussion

All selected candidates will be divided into groups, with each group being presented with a CASE STUDY. And the group must come up with the best solution/answer for the given case. Also, because the Case Study is never duplicated, do not rely on it. In this round, the majority of the candidates are shown the door. This round is not difficult, but it is a little challenging.

You will get 10 minutes to prepare your ideas and discuss them with your peers. Then you will be asked to begin your GD, which will last approximately 20 minutes. After the discussion, you might be asked simple questions based on the discussion.

It is recommended that you have established proper and intelligent problem-solving skills and a decent command of the English language. Rather than overcoming an issue for a short amount of time, try to find an efficient solution. The catch is that the GD they perform is not your typical GD, where you will have to discuss current events. It is based entirely on a case study.

Any market scenario can be given as a case study.

1. It could be a well-known company looking to set up a manufacturing or distribution unit in a different country.

2. It might be a company that wants to introduce a new product or service.

3. It might be a company that is experiencing diminishing profitability as a result of increased competition.

4. It could be a company that wants to upgrade its existing technology.

5. It might be a firm that wants to increase sales or gain market share.

6. It could also be a company that wants to restructure its product and service pricing.

7. It could even be a company looking to invest in a new venture

8. It might be a company that wants to cut costs.

Qualities that recruiters seek in candidates

First and foremost, the ability to communicate with others.

Secondly, you should be familiar with economic ideas and terminologies that apply to all case study analyses (for example, revenue = total profit received + total cost incurred; cost-based pricing or price-based costing; 4P; 5C).

Also, your ability to start or end a group discussion. This demonstrates your leadership abilities and ability to persuade others to listen to you. Also, when wrapping up the GD, do not forget to go over all of the important issues that were discussed, including the analysis and solutions.

Technical Interview

Candidates who pass the group discussion stage will be called for a face-to-face technical interview. Technical interviews are meant to assess your technical abilities – which are usually specific to the role you are seeking – and know how you think, solve problems, and handle stressful situations.

You should expect to be asked various coding and non-coding technical interview questions to assess your technical abilities. According to the interviewer, your technical knowledge and skills should fulfill the job requirements. It is also possible that you will be asked to write code. The interviewer will also evaluate your problem-solving abilities. You will be questioned about your previous projects and experiences, what you did and how you have used technology and your level of success. You should be able to describe to the interviewer computer essentials such as OOPS, DBMS, CN, OS, and so on. Knowing how to program in a specific language is essential. You do not have to be an expert in every programming language, but you should know at least one, C++, Java, or Python.

Your success in earlier rounds, your job profile, your experience, and the company’s demands will all influence the result of your technical interview. 

HR interview

An HR interview is conducted to evaluate your personality, strengths, shortcomings, and ability to handle the role and examine your background and determine if you are the right fit for this position. After passing the technical interview, candidates will move on to the HR phase. They can also ask about Deloitte's history, including when the firm was established, its goals, principles, and organizational structure, among other things. As a result, being well-prepared for the HR interview is important.

Review your resume to ensure that you have included all relevant personal information and that the information you have provided is accurate to the best of your knowledge. If you are asked a question, respond with confidence and honesty.

Note: The following information is usually asked in interviews

Founded: 1845

Founder: William Welch Deloitte

Headquarters: London, United Kingdom

CEO: Punit Renjen since 1st June 2015

When answering interview questions, keep the following core values in mind to demonstrate your commitment to and willingness to follow Deloitte's core values:

• Integrity
• Outstanding value to markets and clients
• Commitment to each other 
• Strength from cultural diversity

Documents Needed

 ¥ Latest Resume

¥ Photocopies of academic certificates (10th-grade, graduation, and post-graduation)

¥ Photocopies of identification documents (Adhaar card, Pan card, Ration card, or voter id).

Registration Procedure

1. Visit the official Deloitte website at www2.deloitte.com.

2. Go to the Careers Option on that home.

3. Look for the Deloitte Off Campus Drive for BCA, Graduation, and Post Graduation in 2021.

4. Pick a job role that interests you.

5. Verify your eligibility and register for the Deloitte Off Campus Drive.

6. Attach the needed documentation as well as a recent resume.

7. Press the submit button.

Recruitment Policies:

• A candidate will be ineligible to apply for Deloitte if he or she has attended an interview within the last 6 months from the date of a new application.
  
• If Deloitte rejects a candidate during an interview, the individual is ineligible to apply for six months following the interview.
• If Deloitte has denied the candidate's application for whatever reason, the candidate is no longer eligible to apply.
• If a candidate misses the opportunity to interview after applying to Deloitte for any reason, the candidate has the right to reapply and participate in the Deloitte Recruitment Process.

Frequently Asked Questions

How do I apply for the Deloitte Off Campus Drive?

Candidates must go to the official Deloitte off Campus Drive website to apply.

Do we get Deloitte job updates on the Packetprep website?

Deloitte Recruitment Updates are available through the Packetprep website. Visit our website (packetprep.com) regularly and read our posts to stay updated.