GSS offers time-zone-optimized coverage from five support centres across the world. The GSS team provides global customers and partners with support for the complete VMware product suite, as well as participating in the development of new products and new versions of existing products. Members of the GSS team also help with product delivery strategy, product documentation, customer discussion forums, and the publication of expert documents.

Job Position: Associate Technical Support Engineer

Job Location: Bangalore

Job Category: IT | Software

Experience: Freshers (New Graduate)

Qualification and Eligibility Criteria:

• BE/BTech – CS / IS / IT 
• Overall 60% in Xth, XIIth and Graduation
• No current backlogs.

Batch: 2021 

Job Description:

As a New Grad, you will be assisting clients in isolating, diagnosing, replicating, and fixing technical issues in a timely manner utilising VMware products.

Skills required

• Good written and verbal communication skills
• Good interpersonal communication 
• Good customer service abilities 
• Self-starter and Self-learner, Ability to face challenges
• Knowledge in Virtualization & Cloud computing will be preferred
• Open to Rotational Shifts.
• Understanding of some of the following technologies – Networking/Storage (FC, iSCSI etc..)/Linux/Windows Clustering/DHCP/DNS/Windows 2003/2008.
• Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
• Ability to follow standard engineering principles and practices.
• Logical approach to problem-solving.

Responsibilities:

♣ Resolve customer’s issues via the telephone, email or Webex session.

♣ Reproducing issues in-house and responding back in a timely manner.

♣ Regular follow-ups with customers with recommendations, updates and action plans.

♣ Escalate issues in a timely manner according to Standard Operating Procedures.

♣ Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues.

♣ Create new knowledgebase articles to capture new learning’s for reuse throughout the organization.

♣ Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies.

♣ Focus on an area of technical specialization and attend technical training.

♣ Read and work with other Technical Support Engineers on cases which will help cultivate that expertise